Special Events Center Special Events Center Special Events Center
FAQ - General
  1. Can I receive a quotation before I place my reservation?
  2. How far in advance should I place my reservation?
  3. What is needed to place my reservation?
  4. How do I place my reservation?
  5. How and when do I pay?
  6. What about changes to my reservation (guest count/equipment needs go up or down)?
  7. How are rental rates calculated?
  8. How do your rates compare with other rental companies?
  9. Can I pick up my my order from your store?
  10. Do you offer delivery and pickup services?
  11. Do you offer equipment setup and take down services?
  12. Do you offer onsite consultation?
  13. What are your cancellation policies?
  14. What if I have damaged or missing equipment?
  15. What are your terms and conditions?
  1. Can I receive a quotation before I place my reservation?
    1. Yes.  We will gladly provide you with a quotation for your party or event.
  2. How far in advance should I place my reservation?
    1. Early placement of a reservation ensures equipment availability.  Although reservations are not required, we encourage you to contact an Event Specialist as soon as possible after the date of the party or event is set and you have a "best guess" estimate of your needs.
  3. What is needed to place my reservation?
    1. The Special Events Center will need to have:
      • Customer name, address, telephone, and email information. 
      • Date(s) of the party or event.
      • Name and telelphone number of the on-site contact. 
      • Current Visa, MasterCard, or American Express credit card/information.
      • If applicable, the delivery and pickup address and requested dates.
      • A deposit of 50% of the total anticipated order.
  4. How do I place my reservation?
    1. Reservations may be placed in person or by telephone, email, or facsimile during normal business hours.
      • Showroom location:  3539 South Main Street, Salt Lake City, UT 84115
      • Telephone:  801.327.9796
      • Email:  sales@thespecialeventscenter.com
      • Facsimile:  801.327.9797
  5. How and when do I pay?
      • Non-tent equipment.  A deposit of 50% of the total anticipated order is required to confirm a reservation and the balance paid in full 3 days before the scheduled date of delivery or will call pickup.
      • Tent and tent accessories/decor.  A non-refundable deposit of 50% of the total anticipated order is required to confirm a reservation and the balance paid in full 3 days before the scheduled date of delivery and setup.
      • Security deposit.  A security deposit may also be required.
  6. What about changes to my reservation (guest count/equipment needs go up or down)?
    1. It is not unusual for counts or needs to change as the date approaches.  We encourage you to make a "best guess" estimate when placing your reservation.  Additions are always welcome subject to item availability, and generally, minor reductions or deletions can be accommodated prior to the start of our preparation for your party or event.  Tents and tent accessories/decore excluded. 
  7. How are rental rates calculated?
    1. Rates quoted are per piece each event day.  Under most circumstances, equipment rented for a Saturday or Sunday function will be due in the following Monday for a one day rental charge.  Certain other time allowances for pickup and return may apply if arranged for in advance.  Any equipment kept for longer will be charged accordingly.
  8. How do your rates compare with other rental companies?
    1. While our equipment is new (or has seen very little use), our prices are the same or lower than the competition with their older inventory.  The Special Events Center offers value, quality, and service at afforable prices.

  9. Can I pick up my my order from your store?
    1. Yes, you may pick up and return your order from/to our warehouse during our regular business hours.
  10. Do you offer delivery and pickup services?
    1. Optional delivery and pickup services are available with the rate based on the location and service type to be provided.  Delivery and pickup rates are quoted as one-truck with one-delivery and one-pickup.  Contact an Event Specialist for a rate quotation.

      Normal delivery and pickup hours are from 9:00 AM to 5:00 PM, Monday through Friday, excluding holidays.  Within these hours, you may request an AM, PM, "before time", or "after time" delivery or pickup.  While we will do our best to accommodate your request, but please be aware that we must manage our deliveries and pickups in such a way that we can serve all of our customers in an efficient manner at reasonable cost. 

      Standard rates are for tailgate service (ground floor and within a reasonable distance from where we can park our vehicles).  Deliveries to or pickups from locations that are not easily accessible such as rear yards, up or down stairs, steep slopes, elevators, or if significant distances or when excessive wait times are involved may incur additional charges.  Also, emergency, after hours, weekend, holiday, exact time, same-day round trip, or other special delivery or pickup requests may incur additional charges.

      Please let us know if there are any truck, trailer, or other access issues related to your event site that could impact the timeliness and efficiency of our delivery or pickup.  These issues include a limited turn-around area, low branches, guard stations or gates needing access approval or codes, narrow or steep driveways, snow or ice access issues, etc.

  11. Do you offer equipment setup and take down services?
    1. The rental charges for equipment requiring assembly (such as tents, dance floors, etc.) generally includes setup and take down.

      The Special Events Center also offers setup and take down services for tables, chairs and certain other items.  Arrangements for these services needs to be made in advance and is subject to the availability of labor.  Contact an Event Specialist for a quotation.

  12. Do you offer onsite consultation?
    1. Yes, will be happy to visit your site for a consultation.
  13. What are your cancellation policies?
    1. Cancellation policies:
      • A thirty (30%) percent cancellation charge will apply to all equipment (excluding tents and tent accessories/decor) if cancelled less than fourteen (14) days before the date of scheduled delivery or will call pickup.
      • A one hundred (100%) percent cancellation charge will apply to all equipment if cancelled less than three (3) days before the date of scheduled delivery or will call pickup.
      • A fifty (50%) percent cancellation charge will apply to all tents and tent accessories/decore if cancelled more than fourteen (14) days before the date of scheduled delivery.
      • A one hundred (100%) percent cancellation charge will apply to all tents and tent accessories/decore if cancelled within fourteen (14) days before the date of scheduled delivery.
  14. What if I have damaged or missing equipment?
    1. The customer is responsible for all equipment from the time of pickup or delivery to return.  Our insurance policy does not cover equipment that is out on rental.  At all times please make sure that equipment remains undamaged, secure, and protected.  We charge for any missing, damaged, or dirty equipment.
  15. What are your terms and conditions?
    1. All transactions are governed solely by the Special Events Center's contract and Terms and Conditions which shall take precedence over any other terms and conditions referred to by any other document, including these Frequently Asked Questions ("FAQ's).  Contact the Special Events Center for more details.

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